We’re pleased to tell you that we’ve completed the integration of our two organizations, bringing you new accounts and services under the Amalgamated Bank name.
On September 28, 2018, we mailed you a letter detailing everything you need to know about your organization’s new Amalgamated accounts and transition details. Please refer to that letter for information related to changes to your account names and features. If you have any questions, please don’t hesitate to stop by a branch or call us at 866-542-8788.
Key things to know
- Your account numbers will stay the same
- Your checks and deposit slips will still work
- We’ll send you new ATM/Debit Cards
- You will soon have access to 40,000+ surcharge-free Allpoint®ATMs nationwide1
- You’ll gain enhanced Online/Mobile2 Banking and Cash Management Services
Important Online Banking information
Your current business online and mobile banking access ended at 6:00 PM PT on Friday, November 9. You can now regain access to your accounts by logging in to AOTM at amalgamatedbank.com.
Much of this transition will be automatic, but there are a few steps you will need to take. Click here to review a detailed business online banking transition guide.
Other Online Banking resources
There will be a special Preview Mode period from October 29 to November 9, 2018, which will give participating users the opportunity to access AOTM, familiarize themselves with the navigation and system features, verify information, and more. Click here for a helpful guide for administrators and users participating in the Preview Mode period.
Detailed transition information
Will not change.
You can use your existing checks until they run out. If you order checks from a third party on or after November 13, you must provide Amalgamated Bank’s name and routing number: 026003379.
Direct Deposits and Automated Transfers
No interruption to direct deposits and incoming automated transfers from external accounts using your account. You will need to reestablish any external transfers scheduled to occur after November 9 at 6 PM PT with Amalgamated Bank.
You will receive a final checking and savings statement as of November 9; thereafter, statements will cycle at month end. Current eStatement recipients will need to reenroll once you have Online Banking access with Amalgamated Bank on November 13.
We will issue new Business Debit Mastercards to replace your current debit cards. Savings-only clients will receive an Amalgamated Bank ATM card. PINs will be mailed separately within two business days of the cards. If you don’t receive your new card or PIN by November 7, please call us at 866-542-8788. Current New Resource debit cards will stop working at 8 PM PT on November 11, and you may activate your new Amalgamated Bank cards after 8 AM PT on November 12. Be sure to provide your new card number and expiration date to any merchants you have authorized to debit your card for payments.
ATM Transaction Fees
There will be no fee for cash withdrawals at any Amalgamated Bank ATM or more than 40,000 Allpoint®network ATMs nationwide with your Amalgamated Bank Debit Mastercard1. (Allpoint ATMs do not accept deposits.)
Access to ATM deposits through the MoneyPass and STAR ATM networks will be discontinued effective October 31; thereafter, deposits can be made at a branch, by mail, or with mobile check deposit.
Continue using your current New Resource Bank Visa® credit cards until they expire; Amalgamated Bank will issue replacement cards at that time. To access your credit card account after November 9, you may use your existing credit card login credentials at: https://www.myaccountaccess.com/onlineCard/login.do?theme=elan1&loc=24287
Current Administrators can log on to AmalgamatedOnline Treasury Manager® (AOTM) at amalgamatedbank.com starting November 13. Effective November 13, RSA SecurID® tokens will be required for enhanced services (RDC, ACH, wires) within AOTM. Watch your mail in mid- to late-October for detailed instructions.
Please be advised that the cut-off time for bill pay services will be 5PM PT on Friday, November 9. For business clients, your bill payment payee records will transfer automatically to the new system. However, we will not be able to transfer your bill pay history or future-dated and recurring payments. Any future-dated and recurring bill payments scheduled to occur after November 9 will not happen and will have to be reestablished after November 13 in AOTM. However, if you send a bill payment in the form of a check prior to November 9, and that check hasn't cleared by November 9 it will clear against your new Amalgamated Bank account on November 13 or later.
We strongly encourage clients to take a screenshot to save future-dated and recurring payments because they won’t be transferred and will need to be re-entered in AOTM.
Important Correction Regarding Transaction History
We have just learned that we will NOT be able to automatically transfer your transaction history from New Resource Bank to Amalgamated Bank and there may be a delay in the transfer of your statement history. This information supersedes any prior notification that these would be transferred.
If you need these records, log on to the New Resource Bank system prior to November 9 at 6:00 PM PT so you can download and save your statements and print your recent transactions. To download your statements, log into New Resource Bank’s system and click on your account number. Then, select the “Statements” tab. From there, you can view and/or download your statements.
If you have any questions or require assistance, call us at 866-542-8788. Please accept our sincere apologies for any inconvenience.
Users will need to reregister through WebConnect.
Mobile Banking with Mobile Check Deposit
Download the “Amalgamated Treasury Manager” mobile app at Google Play™ or the Apple® App Store®. You must enroll in Amalgamated Online Banking before you can enroll in Mobile Banking. For business clients, Mobile Check Deposit is restricted to a daily deposit limit of $10,000 and a limit of $25,000 per 25-day cycle. There are no restrictions to the number of checks deposited as long as the deposit limit is not exceeded.
Other Cutoff Times
Cutoff times for same-day processing will change to: Remote Deposit Capture 5:00 PM PT; Wires 2:30 PM PT; ACH 3:00 PM PT.
Wires for business accounts can only be made via AOTM or in branch and not by phone/fax. Commercial clients are required to have two approvers with security token authentication (unless you sign our Request to Use Alternate Security Procedures form). Small business clients are only required to have one approver.
ACH originations will now require prefunding, which means we will debit the funds from your account when the ACH is processed.
Automated Telephone Banking
Get account information 24/7 at 866-542-8788. You will be prompted to set up a PIN the first time you access telephone banking.
Loans & Loan Payments
There will be no changes in terms or conditions for all loan types. Effective November 9, the address for mail and bill payments is: Amalgamated Bank, PO Box 68090, Newark, NJ, 07101-8087. Questions? Call 800-332-2669 Monday – Friday, 6 AM PT to 2 PM PT.
2 Your mobile carrier’s standard message and data rates may apply.
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