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Personal Banking customers

Your new Amalgamated accounts and services

We’re pleased to tell you that we’ve completed the integration of our two organizations, bringing you new accounts and services under the Amalgamated Bank name.

Have questions?

Contact us

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Call us
800-662-0860

On September 28, 2018, we mailed you a letter detailing everything you need to know about your new Amalgamated accounts and transition details. Please refer to that letter for information related to changes to your account names and features. If you have any questions, please don’t hesitate to stop by a branch or call us at 800-662-0860.

Key things to know

  • Your account numbers will stay the same
  • Your checks and deposit slips will still work
  • We’ll send you new ATM/Debit Cards
  • You will soon have access to 40,000+ surcharge-free Allpoint® ATMs nationwide1
  • You will need to reenroll in Online and Mobile Banking2 with Amalgamated Bank

Important Online Banking information

Your current personal online and mobile banking access ended at 6:00 PM PT on Friday, November 9.You can now regain 24/7 access to your accounts by enrolling in our online and mobile services at amalgamatedbank.com.

Click here to review detailed enrollment instructions and steps you should take to ensure a smooth transition – including saving your bill pay and automated transfer information, which will not be carried over automatically.

Detailed transition information

Account Numbers
Will not change.

Checks
You can use your existing checks until they run out. If you order checks from a third party on or after November 13, you must provide Amalgamated Bank's name and routing number: 026003379.

Direct Deposits and Automated Transfers
No interruption to direct deposits and incoming automated transfers from external accounts using your account. You will need to reestablish any external transfers scheduled to occur after November 9 at 6PM PT with Amalgamated Bank.

Statements
You will receive a final checking and savings statement as of November 9; thereafter, statements will cycle at month end; savings statements will be quarterly. Current eStatement recipients will need to reenroll once you have set up Online Banking access with Amalgamated Bank on November 13.

Overdraft Coverage
For information on our overdraft coverage, please refer to page 20 of our Account Opening Disclosures.

ATM/Debit Cards
We will issue new Donate the Change® Debit Mastercards to replace your current debit cards. Savings-only customers will receive an Amalgamated Bank ATM card. PINs will be mailed separately within two business days of the cards. If you don't receive your new card or PIN by November 7, please call us at 800-662-0860. Current New Resource debit cards will stop working at 8 PM PT on November 11, and you may activate your new Amalgamated Bank cards after 8 AM PT on November 12. Be sure to provide your new card number and expiration date to any merchants you have authorized to debit your card for payments.

ATM Transaction Fees
There will be no fee for cash withdrawals at any Amalgamated Bank ATM or more than 40,000 Allpoint® network ATMs nationwide with your Amalgamated Bank Debit Mastercard or ATM card1. (Allpoint ATMs do not accept deposits.) Access to ATM deposits through the MoneyPass and STAR ATM networks will be discontinued as of October 31; thereafter, deposits can be made at a branch, by mail, or with mobile check deposit.

Credit Cards
Continue using your current New Resource Bank Visa® credit cards until they expire; Amalgamated Bank will issue replacement cards at that time. To access your credit card account after November 9, you may use your existing credit card login credentials at: https://www.myaccountaccess.com/onlineCard/login.do?theme=elan1&loc=24287

Online Banking
Current users will no longer have access to New Resource Online Banking after 6 PM PT on November 9. Users will need to reenroll in Online Banking and Bill Pay at amalgamatedbank.com after 9 AM PT on November 13. Watch your mail in mid- to late-October for detailed instructions.

Bill Pay
Please be advised that the cut-off time for bill pay services will be 5PM PT on Friday, November 9.
For personal customers, we will not be able to transfer your bill payment payee records, bill pay history, or future-dated and recurring payments. Any future-dated or recurring bill payments scheduled to occur after November 9 will not happen and will have to be rescheduled after November 13 on the Amalgamated Bank system. However, if you send a bill payment in the form of a check prior to November 9, and that check hasn't cleared by November 9 it will clear against your new Amalgamated Bank account on November 13 or later.

We strongly encourage customers to take a screenshot to save bill payment payees as well as any future-dated and recurring payments because they won’t be transferred and will need to be re-entered in the new system.

Important Correction Regarding Transaction History
We have just learned that we will NOT be able to automatically transfer your transaction history from New Resource Bank to Amalgamated Bank and there may be a delay in the transfer of your statement history. This information supersedes any prior notification that these would be transferred.

If you need these records, log on to the New Resource Bank system prior to November 9 at 6:00 PM PT so you can download and save your statements and print your recent transactions. To download your statements, log into New Resource Bank’s system and click on your account number. Then, select the “Statements” tab. From there, you can view and/or download your statements.

If you have any questions or require assistance, call us at 800-662-0860. Please accept our sincere apologies for any inconvenience.

Quicken®
Users will need to reregister through WebConnect.

Mobile Banking with Mobile Check Deposit
Download the “Amalgamated Mobile Banking” application at Google Play™ or the Apple® App Store®. You must enroll in Amalgamated Online Banking before you can enroll in Mobile Banking. For personal customers, Mobile Check Deposit is restricted to a daily deposit limit of $3,000 and a limit of $10,000 per 25-day cycle. There are no restrictions to the number of checks deposited as long as the deposit limit is not exceeded.

Wires
Outgoing international wires on consumer accounts will no longer be permitted. Outgoing domestic wires on consumer accounts can only be made at a branch, not by phone. However, you can arrange for Account-to-Account and Person-to-Person External Transfers through Online Banking.

Automated Telephone Banking
Get account information 24/7 at 800-662-0860. You will be prompted to set up a PIN the first time you access telephone banking. Customer Service Representatives are available Monday – Friday, 5 AM to 5 PM PT, and Saturday, 6 AM to 11 AM PT.

Loans & Loan Payments
There will be no changes in terms or conditions for all loan types. Effective November 9, the address for mail and bill payments is: Amalgamated Bank, PO Box 68090, Newark, NJ, 07101-8087; loan payments can also be made online once enrolled in Online Banking with Amalgamated Bank. Questions? Call 800-332-2669 Monday – Friday, 6 AM PT to 2 PM PT.

1 Allpoint ATMs do not accept deposits. Fees may apply for non-Amalgamated, non-Allpoint, and international ATM transactions.
2 Your mobile carrier’s standard message and data rates may apply.
Donate the Change® is a registered trademark of Amalgamated Bank. Mastercard and the Mastercard Brand Marks are registered trademarks of Mastercard International Incorporated. Google Play is a trademark of Google Inc. Apple and App Store are registered trademarks of Apple Inc., registered in the U.S. and other countries. Quicken is a registered trademark of Intuit Inc., used under license.