Mortgage

  • Can I change my payment due date?

    No, however review your loan document for the allowable grace period.

  • Can I pay additional principal on my loan?

    Yes, if you have authorized us to debit your account for monthly payment, you can authorize us to add a fixed monthly additional principal.

    If you are paying via our online banking system, once you have satisfied the regular payment amount, you can then add additional principal in the additional principal field. Please note that if your regular payment has not been satisfied, additional principal will be applied to reducing your principal balance, however, your regular payment will not be satisfied and late charges will apply and your credit standing may be affected.

  • How can I correct my Social Security Number?

    Please send a written request to the Loan Servicing Department with proof of your correct social security number. Acceptable proof includes a copy of your social security card, passport, or other government issued identification.

    Mailing Address:
    Amalgamated Bank
    Loan Servicing Department
    275 Seventh Avenue
    New York, NY 10001

  • How can I find out more information about refinancing my existing mortgage?

    Since we service your existing mortgage, we are well positioned to assist you with a new mortgage. You may apply in person, online or over the phone.

  • How can I get my 12-month history statement?

    You can order a 12-month history by calling the Mortgage Servicing Team at 800-332-2669 or by emailing us at: Loanops@amalgamatedbank.com.

  • How can I update my mailing address?

    To update the mailing address on your loan account, please provide us with the new mailing address and your loan number.

    Email: Loanops@amalgamatedbank.com

    Phone: 212-895-4522

    Mailing Address:
    Amalgamated Bank
    Loan Servicing Department
    275 Seventh Avenue
    New York, NY 10001

  • How can I update my name due to a Marriage/Divorce?

    You will need to send us a copy of your Marriage License/Divorce Decree by mail.

    Mailing Address:
    Amalgamated Bank
    Loan Servicing Department
    275 Seventh Avenue
    New York, NY 10001

  • How do I drop my Private Mortgage Insurance (PMI)?

    To drop your PMI, you will need to send a written request via fax or mail to the address below. Once we receive your request, you will receive written notification of your eligibility, along with other application information.

    Fax: 212-895-4522, Attn: Loan Servicing

    Mail:
    Amalgamated Bank
    Loan Servicing Department
    275 Seventh Avenue
    New York, NY 10001

  • How do I get a copy of my end of year statement?

    Year-end statements are mailed by January 31st. To obtain an additional copy please contact our Loan Servicing Team at 800-332-2669.

  • How do I get a copy of my original settlement documents?

    Please send a written request along with a $10.00 check payable to Amalgamated Bank to the following address:

    Mailing Address:
    Amalgamated Bank
    Loan Servicing Department
    275 Seventh Avenue
    New York, NY 10001

    Once the check along with the written request is received your documents will be processed for mailing.

  • How do I notify the Bank that my wife/husband/co-borrower is deceased?

    You must send an original death certificate to:

    Mailing Address:
    Amalgamated Bank
    Loan Servicing Department
    275 Seventh Avenue
    New York, NY 10001

  • What are the loan servicing fees?
    Amortization Schedule $10.00
    Copy of Loan Documents $10.00
    Demand (Payoff) Statement Fee after 5th request in the same year $30.00
    On-demand Escrow Re - Analysis $20.00
    Lien Release (Property outside of NY) Subject to attorney’s fees
    Loan History $10.00
    Priority Statement Fee Overnight Mailing Fee $20.00
    Returned Check Fee $25.00
    Verification of Mortgage $15.00
    Copy of Original Settlement Documents $10.00
    Mortgage Satisfaction Preparation Fee $80.00
    Mortgage Satisfaction Recording Fee Determined by jurisdiction
  • What is my payoff amount?

    To obtain a pay off quote, please send a written request by mail or email. Please include your loan number along with the expected date of payoff.

    Email: Loanops@amalgamatedbank.com

    Mailing Address:
    Amalgamated Bank
    Loan Servicing Department
    275 Seventh Avenue
    New York, NY 10001

  • What should I do if I decide to change insurance carriers?

    Please contact our Loan Servicing Team at 800-332-2669 or by emailing us at: Loanops@amalgamatedbank.com to notify us of the change. Your new insurance agent must provide us with a copy of the new policy along with your signed authorization to accept the new company. It is your responsibility to cancel your old insurance policy. If the change of insurance is not made on the policy renewal date, you must pay the full year’s premium. If the change is made on the renewal date, please notify us 30 days prior to the renewal. Remember to provide your new insurance company with the loan number.

  • Where do I send my insurance bill?

    Mailing Address:
    Allied Solutions
    PO Box 4145
    Carmel, IN 46082

  • Where do I send my loan payment?

    There are several options for payments.

    • Payments can be made at any of our branch locations
    • Effective February 1, 2018, payments can be mailed to our new lockbox
       

    Amalgamated Bank Loans
    P.O. Box 68090
    Newark, NJ  07101-8087
     

    • Consumer and residential mortgage payments can also be made through the Amalgamated Online Banking system
    • Direct ACH debits can be setup by contacting us at 800-332-2669
  • Where do I send my property tax bill?

    You can fax, email or mail your tax bill. Please include your loan number.

    Fax: 212-895-4522

    Email: Loanops@amalgamatedbank.com

    Mail:
    Amalgamated Bank
    Loan Servicing Department
    275 Seventh Avenue
    New York, NY 10001

  • Why did my payment amount go up?

    One of the most common reasons why your monthly payment might increase would be a change in the monthly escrow portion of your payment. This could be caused by an increase in your local property taxes, or an increase in the cost of your homeowner’s insurance policy. Your real estate taxes may be different as a result of property being reassessed, the tax rate changing or the loss of a tax exemption. Unexpected tax bills for special assessments charged by your local tax authority will also impact the amount we collect for taxes. Please contact your local taxing authority for any changes to your real estate taxes. Your insurance premium may change as a result of changes to the type or extent of your insurance coverage or if your rate was changed. Please contact your insurance agent for any questions regarding any changes to your Insurance.

    If your loan is less than one (1) year old, the amount collected for taxes and insurance at closing may not have been sufficient to cover the required disbursements.
    If you have a variable rate loan, the rate is subject to change and the payment may increase.

    Please contact our Loan Servicing Team at 800-332-2669.

  • Why is my payoff amount more than my principal balance?

    The interest on your loan is paid in arrears and accrues daily. Interest is calculated on your loan up to the payoff date. Any additional fees will also be included in your payoff amount.