Get Paid
with Zelle^®

Zelle^® is a convenient way for small businesses to send, receive, and request money typically within minutes¹ with customers and eligible vendors they trust. If your customers use Zelle^® within their financial institution’s banking app, they can send payments directly to your Amalgamated Bank bank account with just your enrolled email address or U.S. mobile number.

Eligible small business accounts can send, receive, or request money with Zelle^®. To get started, log into Amalgamated Bank’s online banking or mobile app and select “...More” in the app then select Zelle^®. If you do not see Zelle^®, please call our customer service team at (800) 662-0860, contact your Account Executive directly, or visit one of our branch locations.

To send money with Zelle^®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.¹

To receive money using Zelle^® with a small business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle^® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle^®, you will receive your money directly into your enrolled bank account.

To request money using Zelle^®, choose “Request,” enter their enrolled email address or U.S. mobile number, confirm the recipient is correct and tap “Request.”

Eligible business accounts can send, receive, or request money with Zelle^®. To get started, log into Amalgamated Bank’s online banking or mobile app, select "...more" in the bottom right of the mobile app then select Zelle^®. If you do not see Zelle^®, please call our customer service team at (800) 662-0860, contact your Account Executive directly, or visit one of our branch locations.

There are no transaction fees for Zelle^®. For more information, call our customer service team at (800) 662-0860, contact your Account Executive directly, or visit one of our branch locations.

Your mobile carrier’s messaging and data rates may apply

Neither Amalgamated Bank nor Zelle^® offers purchase protection for payments made with Zelle sup>® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

No, Zelle^® payments cannot be reversed.

You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at (800) 662-0860 for assistance with canceling the pending payment.

If you send money to a small business or consumer that has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our customer support team at (800) 662-0860 to determine what options are available If any.

Please contact our customer support team at (800) 662-0860. Qualifying imposter scams may be eligible for reimbursement.

Keeping your money and information secure is a top priority for Amalgamated Bank. When you use Zelle^® within our online banking or mobile app, your information is protected with the same technology we use to keep your Amalgamated Bank account secure.

In order to use Zelle^®, the sender and recipient’s bank or credit union accounts must be based in the U.S.

There are a few ways you can encourage your customers to pay you with Zelle^®.

• Tell customers verbally that you accept payments with Zelle^®, and that they can easily send you money right from their banking app.
• Include it on an invoice. We recommend adding “I accept payments with Zelle^®”or “Pay me with Zelle^®”.
• Use Zelle^® to request money from your customers, (which will send them a notification telling them you’ve requested payment with Zelle^®).

No, Zelle^® does not integrate directly with accounting software at this time. However, since Zelle^® is connected to your bank account, you are able to see all Zelle^® transactions in your online banking transaction records. If your bank account transactions feed into accounting software, you will see the Zelle^® transactions.

The amount of money you can send, as well as the frequency, is set by each participating financial institution.

For your protection, we limit the amount of funds you can send to a recipient. You can send up to $2,000 per transaction, up to $4,000 daily.

Zelle^® QR code provides peace of mind knowing you can send and receive money, without typing or providing an email address or U.S. mobile number. To locate your Zelle^® QR code, log into the Amalgamated Bank mobile app and click "...More" in the bottom right of the app, then select Zelle^®, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Navigate to “My Code.” From here you can view and use the print or share icons to text or email your Zelle^® QR code.

To send money, log into the Amalgamated Bank mobile app and click "...More" in the bottom right of the app, then select Zelle^®, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle^® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.