AIM Login

Important information

  • Your Trust Web login credentials will not allow you access to AIM.
  • To access AIM, your username is the email address we have on file.
  • For your first login, please use the temporary password that was emailed to you. During your first login, you will be prompted to configure your account’s security settings and create a new password.
  • For your security, your AIM password must contain at least eight characters and at least one lowercase letter, one uppercase letter, and one numeral. It should not contain any part of your username.
  • Your new password will be the password you should use for all subsequent logins until your password expires in 90 days. When your password expires, you will be prompted to update it to a new password.

We're here to help

For more information on how to use AIM, click here to review and download the AIM User Manual. If you have questions, please do not hesitate to contact us at 212-895-4935 or email us at