Security Center

At Amalgamated, the safety and security of your account(s) is our top priority. Browse the topics below to learn more about how we protect your personal information and finances, and what you can do to further protect yourself and your account(s). For further assistance with fraud and security measures on your account, please contact our Customer Service team at 800-662-0860.

Last updated: October 1, 2025

Amalgamated Bank (the “Bank”, “we”, “our”, or “us”) understands the importance of privacy, and we respect and take responsibility for protecting personal and financial information. This Online Privacy Notice (“Notice”) describes the type of information we collect from visitors to our online banking and mobile websites and mobile applications (collectively, referred to as the “Site”), including when you apply for a job with us.

Scope of this Notice

As a bank, we are subject to a federal law (known as the Gramm-Leach-Bliley Act (“GLBA”) with regard to the processing of the personal information of our customers and consumers. As such, our GLBA Privacy Notice explains our practices with regard to the personal information of our customers and consumers. In this context, “customers” refers to individuals who have a continuing relationship with us. “Consumers” refers to an individual who has applied for or obtained a financial product or service from us for personal, family, or household purposes. Customers and consumers may also refer to our GLBA Privacy Notice for more information about their options for limiting the sharing of their personal information.

In addition, this Notice does not cover our processing of personal information of individuals acting in the context of their role as an employee, agent, or other representative of another business (including former employees and emergency contacts of benefit beneficiaries of those current or former employees). Those individuals may contact us to receive a copy of the privacy notice applicable to them. 

Accordingly, this Notice addresses our processing of the personal information of Site visitors other than the groups described above.

Changes to this Notice

Please note that we may modify or update this Notice from time to time, so please review it periodically. When we do so, we will update the dates above. If we change our practices in a material way, we will notify you according to applicable law. Unless otherwise indicated, any changes to this Notice will apply immediately upon posting to our Site. You are responsible for periodically visiting our Site and this Notice to check for any changes.

Personal Information We Collect

We collect several categories of personal information from and about users of our Site and Services. The categories of personal information we collect may include: 

  • Contact Information – If you submit an inquiry, register for an account, or provide information on or through our Site or Services, we may collect your contact information including your name, mailing address, email address, and phone number.  
  • Commercial and Professional Information – If you submit an inquiry, or provide information on our Site, we may collect commercial information such as the Services you have shown interest in. This may include professional information depending on the context (such as submitting a job application).
  • Usage Information – When you use our Site, we may automatically record information, including your Internet Protocol address (IP Address), geolocation of your device, browser type, referring URLs (e.g., the website you visited before coming to our Site), domain names associated with your internet service provider, and any other information regarding your interaction with our Site.
  • Employment Information – If you apply for employment with us, we will collect personal information related to your potential employment, including your education and employment history, address and contact information, demographic information, and any other information included in your resume or application. We may also collect some of this information to support certain credit applications.   \
  • Communication Information – We may collect personal information contained within your communications with us via email, social media, telephone, or otherwise, and in certain cases we may use third-party service providers to do so. Where permitted by applicable law, we may collect and maintain records of calls and chats with our agents, representatives, or employees via message, chat, post, or similar functionality.
  • Financial Information – If you use our Services, we may collect financial information, including but not limited to income information, payment history, credit history and credit scores. We may share this information with third parties and affiliates as needed to provide our Services to you, for marketing purposes, and in the ordinary course of business as permitted by applicable law. For clarity, this Notice covers information that is not otherwise subject to financial data privacy laws, including but not limited to the GLBA. For more information about our financial data policies, please read our GLBA Privacy Notice.

How We Collect Personal Information

  • Directly From You – We collect personal information that you provide to us directly, for example, if you choose to contact us, request information from us, sign up to receive updates, or otherwise utilize our Site or Services.
  • From Third Parties – We may collect personal information from third parties, including but not limited to business partners, advertising networks, social networks, data analytics providers, mobile device providers, Internet or mobile service providers, recruiters and job application portals, and background check providers.
  • Through Online Tracking Technologies – We use cookies and similar technologies to collect personal information automatically as you navigate our Site. For additional information regarding our use of these technologies, see the Cookies and Tracking Technologies section below.

How We Use Personal Information

To the extent permitted by applicable law, we use personal information:

  • To provide and personalize our Site and Services, such as processing or fulfilling orders and transactions, providing and personalizing our Services, processing payments, providing customer service, maintaining or servicing accounts, providing financing, verifying customer information, creating and maintaining business records, verifying eligibility, and undertaking or providing similar services.
  • To optimize, improve, and maintain our Services, including understanding how users interact with our Services, gauging user interest in certain Services or Site functionality, and troubleshooting problems.
  • For internal research and development, such as testing, verifying, and improving the quality of our Services or developing new ones.
  • For marketing and advertising, including using your information to send you messages, notices, newsletters, surveys, promotions, or event invitations about our own or third parties’ goods and services that may be of interest to you. We also use personal information to conduct interest-based advertising as discussed in the Cookies and Other Tracking Technologies section below. You can also unsubscribe from any marketing emails or text messages that we may send you by following the instructions included in the email or text correspondence or emailing us at ab-online@amalgamatedbank.com.
  • For communicating with you, such as responding to your questions and comments or notifying you of changes to our Site or Services.
  • For legal, security, or safety reasons, such as protecting our and our users’ safety, property, or rights; complying with legal requirements; enforcing our terms, conditions, and policies; detecting, preventing, and responding to security incidents; and protecting against malicious, deceptive, fraudulent, or illegal activity.
  • As part of a corporate transaction, such as in connection with the sale of part or all of our assets or business, the acquisition of part or all of another business or another business’ assets, or another corporate transaction, including bankruptcy.
  • To fulfill any other purpose for which you provide it, including purposes described when you provide the information or give your consent.

If you are applying for employment with us, we also use personal information to process your job application, to verify the information you have provided in your application, conduct interviews, perform background and reference checks, to communicate with you and answer your questions, to confirm your eligibility for employment, and improve our recruiting processes.  We may also save your personal information for future employment opportunities with us.

Cookies and Other Tracking Technologies  

We and our service providers may use cookies and similar technologies to collect usage and browser information about how you use our Site. The technologies we use for this automatic data collection may include cookies and web beacons that permit us to verify system and server integrity and generate statistics around the popularity of certain content. We process the information collected through such technologies, which may include or be combined with personal information, to help operate certain features of our Site, to enhance your experience through personalization, and to help us better understand the features of our Site that you and other users are most interested in. 

Website Delivery and Appearance – We may use third party providers to enable certain customer interaction opportunities, content delivery (like audio or video), or other service capabilities. Examples include, but are not limited to, the following functionality:

  • Content Delivery: We partner with service providers to host our Site and deliver specific content in support of our Services. For example, we partner with companies like YouTube to deliver specific content delivery like audio and video. For more information about how YouTube collects and uses your data, visit Google’s Privacy Policy.
  • Customer Interaction: We enhance our customer interactions by offering features like maps to locate our Service locations. Each of these offerings are governed by the terms, conditions, and policies of the underlying service provider.
  • Chat-based Customer Support:  We use a Live Chat feature powered by a third-party (like Talkdesk or a similar service provider) to enable live customer service and technical support via our Site. When you engage in the live chat enabled by this service provider, we will automatically collect and share certain information (such as personal identifiers, usage information, and message content) with the vendor to provide the customer service and technical support enabled by the live chat tool. For more information on the specific information collected via this tool, and how this information is used, please view the privacy policy and terms of the underlying service provider.

Website Analytics We use analytics services, that use cookies and other technologies that collect your personal information, to assist us with analyzing our Site traffic and site usage to optimize, maintain, and secure our Site and inform subsequent business decisions (including, e.g., advertising). At no time do we share your name, e-mail address, phone number, account number, or social security number with these providers. Our service providers currently include, but are not limited to:

  • Google Analytics: To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data from sites or apps that use our services.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites.

Interest-Based Advertising – We may also allow or enable third parties to collect personal information to provide their interest-based advertising on behalf of our products and services, or their own. Interest-based advertising occurs when advertisements are shown to you based on information collected from your online interactions over time and across multiple websites, devices, or online services that you visit or use. Some companies may engage in cross-context behavioral advertising to predict your preferences and show you advertisements that are most likely to be of interest or relevant to you. We do not control these third parties' collection or use of your information for these purposes, or the opt-out options they may individually offer you via their terms, conditions, and privacy policies. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. Examples of the third-party service providers we engage to serve interest-based advertisements include Google Ads, including the Google Analytics services discussed above.

Selling or Sharing Personal Information – While we do not sell personal information in exchange for monetary consideration, we do share personal information for other benefits that could be deemed a “sale” or “sharing” under various data protection laws, because they are sometimes broadly defined to include activities such as the delivery of interest-based advertising on websites or allowing third parties to receive certain information, such as cookies, IP address, and/or browsing behavior. We similarly engage in interest-based advertising when we use data about your activities on our Site to serve you ads on websites owned or controlled by third parties. It is in this context that we have provided advertising networks, data analytics providers, social networks, and video sharing platforms with personal information such as your IP address, device information, Internet and other electronic network activity information, and geolocation information in the last twelve months.

Cookie Choices – To manage your preferences with respect to these technologies, you can: 

  • Visit our preferences page, or customize your browser settings to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable certain cookies, please note that some parts of our Site may not function properly. These settings may be lost and require reconfiguration if you delete your cookies.
  • Block the collection and use of your information by online platforms and ad tech companies for the purpose of serving interest-based advertising by visiting the opt out pages of the self-regulatory programs of which those companies are members: National Advertising Initiative and Digital Advertising Alliance (or the European Interactive Digital Advertising Alliance, if you are located in the European Economic Area). Please note that even if you opt out of interest-based advertising, you may still see “contextual” ads which are based on the context of what you are looking at on the websites and pages you visit.
  • Review and execute any provider-specific instructions to customize your preferences or opt-out of certain processing, including interest-based advertising, by third party service providers. For example, to opt-out of this type of advertising by Google, customize your ad preferences, or limit Google’s collection or use of your data, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. 

How We Disclose Personal Information 

We may disclose aggregated information about our Site visitors, and information that does not identify any individual, without restriction. We may disclose your personal information with your consent or in the following circumstances: 

  • Employees and Other Personnel. We may share personal information with our employees and personnel (such as contractors) who have a need to know the information for our business purposes.
  • Affiliates. We may share personal information within our family of companies for their and our business and marketing purposes, including providing you with information about the Services we think may be of interest to you.
  • Service providers. We share your personal information with third parties that we use to support our business, including but not limited to: (i) data analytics providers, website hosting providers, and other technology providers; (ii) professional and administrative providers like billing, quality assurance, and marketing; and (iii) background check providers, human resource providers, and related providers if you are applying for a job with us. When we share your personal information in this context, we follow applicable legal requirements, which may require that we provide opt-out rights or other individual rights.
  • Business Partners. We may disclose personal information with trusted business partners. For example, we may disclose your personal information with a company whose products or services we think may be of interest to you or who we co-sponsor a promotion or service with.
  • Legal Obligations or Safety Reasons. We may to a third party when we have a good faith belief that such disclosure of personal information is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of any agreement you have with us, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of our employees and clients, or the public against harm.
  • Successors in the Event of Merger or Change of Control. We may disclose personal information to third parties as necessary if we are involved in a merger, acquisition, or any other transaction involving a change of control in our business, including but not limited to, a bankruptcy or similar proceeding. Where legally required, we will give you notice prior to such disclosure.
  • Other. We may disclose personal information to third parties when explicitly requested by or consented to by you, or for the purposes for which you disclosed the personal information to us as indicated at the time and point of the disclosure (or as was obvious at the time and point of disclosure).

Social Media and Links to Third Party Websites

We are not responsible for the practices employed by any websites or services linked to or from our Site, including the information or content contained within them. We encourage you to investigate and ask questions before disclosing personal information to third parties, since any personal information disclosed will be handled in accordance with the applicable third party’s privacy policy.

To promote awareness and collaboration among our customers and community members, the Bank uses social media platforms such as Facebook®, X (formerly known as Twitter)®, Instagram®, and LinkedIn®. Any information that you post and make available on those social media platforms (including any personal information, pictures, or comments) is subject to the Terms of Use and Privacy Policies of those platforms. Please review the terms of those sites to understand your rights and obligations with respect to information you post to those sites.

How We Protect Personal Information

We have implemented commercially reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Despite these efforts to store personal information in a secure environment, we cannot guarantee the security of personal information during its transmission or its storage on our systems.

There are also steps you can take to protect yourself, however. Always protect your passwords and other confidential information from disclosure to others. Be sure the computers or mobile devices you use to access our Site have up-to-date security software. Use programs that scan for viruses and other malicious software that could steal your passwords or other confidential information. Select strong passwords that are difficult to guess by trial and error. For more information on data security and protecting your data, please visit the Information Security Center on our Site and our GLBA Privacy Notice, if applicable.

How Long We Keep Personal Information

We retain your information for as long as needed: (i) to conduct business with you; (ii) fulfill the purposes outlined in this Notice; and (iii) to comply with our legal obligations, resolve disputes, and enforce any agreements. 

Criteria we will use to determine how long to retain your personal information include the nature and length of our business relationship with you; our legal rights, obligations, and retention requirements; and if we have an ongoing business purpose for retaining your personal information, such as communicating with you about ongoing or prospective Services you requested.

Children’s Privacy

We do not knowingly collect or solicit any personal information from children, as defined under applicable law, without verified written parental consent, and we have no actual knowledge of selling such personal information of minors under 16 years of age. If we learn that we have collected personal information from a child, we will promptly take steps to delete that information. If you believe we might have any information from or about a child, please reach out via the contact methods below. 

Contacting Us

For privacy-related inquiries, please contact us by phone at 800-662-0860 or email at ab-online@amalgamatedbank.com.