• Will I see changes in the terms of my loans or lines of credit?

    No. The terms and conditions of your loans and lines of credit will remain the same for all loan types.

  • How do I verify the browser version I am using?

    To get this information, click the "Help" option on your toolbar, then click the "About..." option. A new window should pop up with information about the browser version.

  • Is there anything I need to do now?

    No. There’s nothing you need to do at this time. You can continue to bank as usual, using your existing New Resource Bank Debit Card, checks and online banking.

  • Does Amalgamated offer Automated Telephone Banking?

    Yes. Starting November 13, you can receive account information 24/7 at 800-662-0860. You will be prompted to set up a PIN the first time you access Telephone Banking.

  • What is 128 Bit Encryption?

    There are basically two types of encryption: Standard and High. Standard Encryption can be, for example, "40 Bit" while High would be "128 Bit". The numbers refer to the size of the key used to encrypt the message. With the ever-increasing computing power of potential criminals, it is becoming increasingly necessary to use larger keys. Roughly speaking, the 128 Bit (High) Encryption is 309,485,009,821,345,068,724,781,056 times stronger than a "40 Bit" (Standard) Encryption! Amalgamated Bank applies 128 Bit "High" Encryption to its Online Banking processes.

  • Will my accounts be covered by FDIC? What if I have accounts at New Resource Bank and Amalgamated?

    Please refer to this FDIC Guide for detailed information concerning FDIC coverage.

  • What is Encryption?

    Encryption is the coding/translation of information for transmission back and forth between two points (such as your home PC and our computer). It's the most effective way to ensure the security of information being sent from one point to another as it protects your information so it can't be intercepted and read by a third party while being transmitted to us. When you submit your electronic application to us, the information is converted into an encrypted format. Once within our system, the information is decoded back into its original characters through our use of a secret key.

  • What about my CDs?

    A special merger rule exists for CDs issued by an acquired bank. Separate insurance for CDs issued by the acquired bank is maintained until maturity. It’s only when the CD matures — perhaps years into the future — that the depositor may need to consider restructuring accounts or moving the excess above $250,000 to another FDIC-insured bank to continue to be fully insured.

    CDs from New Resource Bank are separately insured until the earliest maturity date after the end of the six-month grace period. CDs that mature during the six-month period, and are renewed for the same term and in the same dollar amount (either with or without accrued interest), continue to be separately insured until the first maturity date after the six-month period. If a CD matures during the six-month grace period and is renewed on any other basis, it would be separately insured only until the end of the six-month grace period.
     

    CD Maturity

    The following maturity scenarios will help you determine your CD coverage:

    After the merger, IF... AND... THEN...
    New Resource Bank CD matures within 6 months... Is renewed for the same amount and for the same term... CD remains separately insured from accounts at Amalgamated Bank until maturity.
    New Resource Bank CD matures within 6 months... Is renewed for a different amount or term... Separate coverage is provided only for the six months from the merger date.
    New Resource Bank CD does not mature within 6 months...   Separate coverage ends upon maturity of the CD.
  • Does Amalgamated offer mobile banking?

    Yes. Consumer customers should download the “Amalgamated Mobile Banking” app (with the blue icon) at Google Play™ or the Apple® App Store®. Business clients should download the “Amalgamated Treasury Manager” mobile app (with the orange icon). All customers and clients must enroll in Amalgamated Online Banking before you can enroll in Mobile Banking.

    Amalgamated offers convenient Mobile Check Deposit, which enables you to snap a picture of your check and transmit it within Mobile Banking*.

    * Your mobile carrier’s standard message and data rates may apply.
    Google Play is a trademark of Google Inc. Apple and App Store are registered trademarks of Apple Inc., registered in the U.S. and other countries.
  • How can I correct my Social Security Number?

    Please send a written request to the Loan Servicing Department with proof of your correct social security number. Acceptable proof includes a copy of your social security card, passport, or other government issued identification.

    Mailing Address:
    Amalgamated Bank
    Loan Servicing Department
    275 Seventh Avenue
    New York, NY 10001

  • Will there be a change to my monthly fees?

    In many cases, monthly maintenance fees for your new Amalgamated accounts will be reduced or possibly eliminated. You’ll find all of this information detailed in the transition letter that we mailed to you in late September. You can also refer to our Account Opening Disclosures for detailed information on our account fees.

  • What should I do if I decide to change insurance carriers?

    Please contact our Loan Servicing Team at 800-332-2669 or by emailing us at: Loanops@amalgamatedbank.com to notify us of the change. Your new insurance agent must provide us with a copy of the new policy along with your signed authorization to accept the new company. It is your responsibility to cancel your old insurance policy. If the change of insurance is not made on the policy renewal date, you must pay the full year’s premium. If the change is made on the renewal date, please notify us 30 days prior to the renewal. Remember to provide your new insurance company with the loan number.

  • What Does SSL Mean?

    SSL stands for Secure Sockets Layer. It's an agreed upon format (a.k.a. protocol) for transmitting data or private documents between two devices (such as your home PC and our computer) over the Internet. SSL works by using a private key to encrypt (code/translate) the data that's being transferred over the SSL connection. Both Netscape Navigator and Microsoft's Internet Explorer browsers use SSL, and many websites (including ours) use this protocol to obtain confidential information from their customers.

  • What electronic banking services will I have at Amalgamated Bank?

    Once our systems are consolidated later this year, you will continue to enjoy Online Banking with Bill Pay and Mobile Banking1 with Mobile Deposit. Plus, you’ll be able to take advantage of People Pay—a fast, safe way to send and receive money to almost anyone with an e-mail address or mobile number. We also offer SMS text-message alerts, 24-hour Telephone Banking and more than 40,000 surcharge-free2 ATMs nationwide through the Allpoint® network, when you use an Amalgamated Bank Debit Card. For businesses, we offer treasury management and merchant services solutions. More information is available at amalgamatedbank.com.

    Until we fully integrate our products and systems, you may continue using Online Banking at newresourcebank.com as well as your existing New Resource Bank Debit Cards and MoneyPass® ATM Network.

    1 Your mobile carrier’s message and data rates may apply.

    2 Fees may apply for non-Amalgamated, non-Allpoint® and international ATM transactions.

  • Does Amalgamated offer wire transfers?

    Starting November 13, outgoing international wires on consumer accounts will no longer be permitted. Outgoing domestic wires on consumer accounts can only be made at a branch, not by phone. However, you can arrange for Account-to-Account and Person-to-Person External Transfers ("People Pay") through Online Banking. To enroll in “People Pay,” select “Pay people” under the “Pay and Transfer” drop down menu in Amalgamated Online Banking. 

    Wires for business accounts can only be made via AOTM or in branch and not by phone/fax. Commercial clients are required to have two approvers with security token authentication (unless they sign our Request to Use Alternate Security Procedures form). Small business clients are only required to have one approver.

  • Where do I send my insurance bill?

    Mailing Address:
    Allied Solutions
    PO Box 4145
    Carmel, IN 46082

  • What is a one-time security code?

    It is a randomly generated one-time code we provide. You enter it before completing certain transactions to prevent fraudulent transactions and unauthorized access to your financial information.

  • What happens to my FDIC insurance coverage if I have deposits at two insured banks that merge?

    When two or more insured banks merge, deposits from the assumed bank are separately insured from deposits at the assuming bank for at least six months after the merger.

    Like New Resource Bank, Amalgamated Bank offers deposit insurance coverage as provided by the Federal Deposit Insurance Corporation (FDIC). The deposits from New Resource Bank continue to be insured separately for at least six months after the merger. This grace period gives a depositor the opportunity to restructure his or her accounts, if necessary.

  • How will I learn about my new Amalgamated accounts?

    We will mail you a package of information about the transition in late September. You’ll learn the new names of your accounts, as well as their key features. We’ll enclose a brochure that tells you more about Amalgamated, with an overview of the new opportunities you’ll gain, as well as an account Terms and Conditions document for your records.

    You’ll also see your new accounts when you log in to Amalgamated Online and Mobile Banking on or after November 13. 

  • What is Allpoint+®? 

    Allpoint+® is the largest retail-based, surcharge-free deposit ATM network and is designed to provide cardholders with cash deposit functionality. Allpoint+® functions as an extension of the bank to provide a larger deposit ATM network for our customers.

  • Why is a one-time security code needed?

    It is an extra layer of online banking protection that ensures that your funds and financial information are safe. By requiring the entry of a one-time code and the use of a phone you have on record with us, fraud is prevented even if an unauthorized user learns your online banking user ID and password. It also ensures that you are notified if an unauthorized user attempts to access your account information or complete transactions without your knowledge.

  • When will I be able to start using Amalgamated branches?

    Once the integration of the two banks is completed, you will then be able to start banking at Amalgamated branches. We will keep you informed of this date as it approaches. In the meantime, you should continue banking as usual.

  • Where do I send my property tax bill?

    You can fax, email or mail your tax bill. Please include your loan number.

    Fax: 212-895-4522

    Email: Loanops@amalgamatedbank.com

    Mail:
    Amalgamated Bank
    Loan Servicing Department
    275 Seventh Avenue
    New York, NY 10001

  • How do I use a one-time security code?

    It is easy! We'll give you the one-time code and you are asked to enter it when we call a number you have on record with us.

  • Where does my money go when banking with Amalgamated? How can I be sure Amalgamated is a responsible steward of capital?

    When you deposit your money at Amalgamated, it supports sustainable organizations, progressive causes and social justice efforts. If a business has a solid mission in addition to a strong balance sheet, we do our best to help finance it. We’ve funded food banks, day care programs, women’s health centers, voting rights organizations, affordable housing projects, clean energy companies and environmentally friendly projects. We are committed to helping more enterprises and families get the financial backing they need to grow and succeed.

    We also put our own money where our mouth is. We donate to cause-related organizations when our customers use their debit cards or when they open new accounts. All of our Political Action Committee (PAC) money goes to Democratic candidates whose policies share our values. We won’t lend a dime or invest a nickel in companies, projects or people that are working against social, economic or environmental progress.

    And, as part of our commitment to addressing climate change, Amalgamated Bank crafted policies to reduce carbon risk across our own assets and lending portfolio, built new capacity and products to serve clients who are similarly concerned with the hazards of human-made climate change, and, in 2017, made a commitment to be net zero electricity in our operations by the end of 2018.

  • What electronic banking services will I have at Amalgamated Bank?

    Once enrolled, you will enjoy Online Banking with Bill Pay and Mobile Banking* with Mobile Deposit. Plus, you’ll be able to take advantage of People Pay — a fast, safe way to send and receive money to almost anyone with an e-mail address or mobile number. We also offer SMS text-message alerts, 24-hour Telephone Banking and more than 40,000 surcharge-free**ATMs nationwide through the Allpoint® network, when you use an Amalgamated Bank Debit Card. For businesses, we offer treasury management and merchant services solutions. More information is available at amalgamatedbank.com.

    * Your mobile carrier’s message and data rates may apply. 
    ** Fees may apply for non-Amalgamated, non-Allpoint® and international ATM transactions. 
  • How can I find out more information about refinancing my existing mortgage?

    Since we service your existing mortgage, we are well positioned to assist you with a new mortgage. You may apply in person, online or over the phone.

  • Why is my payoff amount more than my principal balance?

    The interest on your loan is paid in arrears and accrues daily. Interest is calculated on your loan up to the payoff date. Any additional fees will also be included in your payoff amount.

  • Do I need to save my one-time security code?

    No. Once the code is entered, it is not needed again.

  • Will Amalgamated maintain New Resource's dedication to social and environmental good?

    Yes. As America’s largest socially responsible bank, Amalgamated upholds Environmental, Social and Governance (ESG) values which are key components to our culture and central to our identity. We share New Resource Bank’s commitment to environmental sustainability, and we have a long history of using our power to make a positive difference in the world. Check out our latest Impact Report to learn more: amalgamatedbank.com/impactreport.

    Amalgamated also offers a number of products that help our customers align their money with their values. With Amalgamated’s Give-Back Checking and Give-Back Savings1, you can support a cause that matters to you just by doing your everyday banking. We’re proud to offer values-based investment opportunities through Amalgamated Investment Services2, including portfolios that are free of fossil fuels, tobacco or weapons. We also offer a Solar Home Equity Line of Credit1 to help homeowners with the installation of solar panels.

    1 Please visit amalgamatedbank.com for complete account terms and conditions.

    2 Consumer investment and consumer insurance products and services are offered through INFINEX INVESTMENTS, INC. Member FINRA/SIPC. Amalgamated Investment Services is a trade name of Amalgamated Bank. Infinex and Amalgamated Bank are not affiliated. Investment products and services made available through Infinex are:
    Not Guaranteed by the Bank
    Not FDIC Insured
    Not a Deposit
    Not Insured by any Federal Government Agency
    May Lose Value Including Loss of Principal
    Other investment products and services provided by Amalgamated Bank’s Investment Management Division are not insured by the FDIC and are subject to investment risks, including the loss of principal amounts invested. This does not constitute an offer to invest or solicitation of an offer to buy interest in a fund. A complete description of a fund’s terms, including risks, are included in the appropriate disclosure documents. Investment products are not insured by the FDIC (or any other state or federal agency), are not deposits, obligations or guaranteed by Amalgamated Bank or any bank or non-bank affiliate thereof, and are subject to investment risks, including the loss of principal amount invested. Consider a strategy’s investment objectives, risks, charges and expenses carefully before investing. Prospective investors should read a fund’s offering materials containing this and other information carefully before investing. Past performance is not indicative of future results.

     

  • What else is changing with my accounts?

    There will be no change in account numbers. You can use your existing checks until they run out. If you order checks from a third party on or after November 13, you must provide Amalgamated Bank’s name and routing number: 026003379.

    There will be no interruption to direct deposits and incoming automated transfers from external accounts using your account. Once enrolled in Online Banking, you will need to reestablish any external transfers scheduled to occur after 6PM PT on November 9 with Amalgamated Bank.

  • Can I pay additional principal on my loan?

    Yes, if you have authorized us to debit your account for monthly payment, you can authorize us to add a fixed monthly additional principal.

    If you are paying via our online banking system, once you have satisfied the regular payment amount, you can then add additional principal in the additional principal field. Please note that if your regular payment has not been satisfied, additional principal will be applied to reducing your principal balance, however, your regular payment will not be satisfied and late charges will apply and your credit standing may be affected.

  • What is my payoff amount?

    To obtain a pay off quote, please send a written request by mail or email. Please include your loan number along with the expected date of payoff.

    Email: Loanops@amalgamatedbank.com

    Mailing Address:
    Amalgamated Bank
    Loan Servicing Department
    275 Seventh Avenue
    New York, NY 10001

  • Can I use my current ATM or debit card?

    Yes. You can use your current New Resource Bank ATM or Debit Card until further notice.

  • Will branch hours or special services change?

    There will be no changes to branch hours or special services at this time.

  • What if I have additional questions?

    You can call Amalgamated directly at 800-662-0860 (Mon-Fri, 5AM-5PM PT and Sat, 6AM-11AM PT). 

    Please be sure to visit amalgamatedbank.com/newresource on a regular basis. We will be providing periodic updates as well as answers to common questions.

  • What are the loan servicing fees?
    Amortization Schedule $10.00
    Copy of Loan Documents $10.00
    Demand (Payoff) Statement Fee after 5th request in the same year $30.00
    On-demand Escrow Re - Analysis $20.00
    Lien Release (Property outside of NY) Subject to attorney’s fees
    Loan History $10.00
    Priority Statement Fee Overnight Mailing Fee $20.00
    Returned Check Fee $25.00
    Verification of Mortgage $15.00
    Copy of Original Settlement Documents $10.00
    Mortgage Satisfaction Preparation Fee $80.00
    Mortgage Satisfaction Recording Fee Determined by jurisdiction
  • How can I get my 12-month history statement?

    You can order a 12-month history by calling the Mortgage Servicing Team at 800-332-2669 or by emailing us at: Loanops@amalgamatedbank.com.

  • Do I need to notify vendors or payees about any changes?

    For now, your vendors and payees do not need to be notified of any changes. Should anything change, we will keep you informed in advance.

  • Will I be served by the same branch and banking staff?

    Going forward, you’ll continue to have your accounts serviced by the same great team you have worked with in the past. You’ll meet some new Amalgamated bankers, too.

  • What will change with my statements?

    You will receive a final checking and savings statement as of November 9; thereafter statements will cycle at month end; savings statements will be quarterly. Current eStatement recipients will need to reenroll at amalgamatedbank.com after setting up Online Banking on November 13.

  • How do I notify the Bank that my wife/husband/co-borrower is deceased?

    You must send an original death certificate to:

    Mailing Address:
    Amalgamated Bank
    Loan Servicing Department
    275 Seventh Avenue
    New York, NY 10001

  • How do I get a copy of my original settlement documents?

    Please send a written request along with a $10.00 check payable to Amalgamated Bank to the following address:

    Mailing Address:
    Amalgamated Bank
    Loan Servicing Department
    275 Seventh Avenue
    New York, NY 10001

    Once the check along with the written request is received your documents will be processed for mailing.

  • Does Amalgamated have all the same offerings as New Resource?

    For now, you will have access to the same products and services that you currently use. We will keep you informed of any product changes as we work diligently to combine our two banks. Through this merger, and as a new client of Amalgamated, you will soon have access to an expanded set of products and services, including residential mortgages and socially responsible investment options through Amalgamated Investment Services, among other opportunities to bank with purpose. For more information on Amalgamated’s products and services, please browse amalgamatedbank.com.

  • Will I continue to receive my direct deposits?

    Yes. These deposits will arrive at the usual time and will be available to you on your regular schedule.

  • What’s happening to my New Resource Bank accounts?

    When New Resource Bank became part of Amalgamated Bank earlier this year, we told you we would keep you informed in advance of any changes that might occur as we complete the integration process. We’re pleased to let you know that the transition of your accounts will take place starting on Friday, November 9, 2018. On Tuesday, November 13, 2018 your accounts will become comparable accounts at Amalgamated Bank.

  • How can I update my name due to a Marriage/Divorce?

    You will need to send us a copy of your Marriage License/Divorce Decree by mail.

    Mailing Address:
    Amalgamated Bank
    Loan Servicing Department
    275 Seventh Avenue
    New York, NY 10001

  • How do I get a copy of my end of year statement?

    Year-end statements are mailed by January 31st. To obtain an additional copy please contact our Loan Servicing Team at 800-332-2669.

  • How can I find out if my deposits are insured by the FDIC?

    The FDIC has launched a national campaign designed to help consumers learn about the benefits and limitations of deposit insurance. The public awareness campaign encourages consumers to visit https://www5.fdic.gov/edie/, where you can use the Electronic Deposit Insurance Estimator (EDIE), an online tool that provides customized information about your insured deposits. EDIE lets consumers and bankers know, on a per-bank basis, how the insurance rules and limits apply to a depositor’s specific group of deposit accounts—what’s insured and what portion (if any) exceeds coverage limits at that bank. EDIE also allows the user to print the report for their records. The estimator has been simplified and made more accessible as part of the national campaign. If you do not have online access, you may call the FDIC toll-free at 877-ASK-FDIC for assistance.

    In addition, the FDIC has a brochure titled “Your Insured Deposits” that provides a comprehensive description of FDIC deposit insurance coverage for the most common account ownership categories. The brochure can be obtained directly from the FDIC website at https://www.fdic.gov/deposit/deposits/.

  • Will I need new checks and deposit slips?

    For now, you can continue using your existing checks and deposit slips. We’ll let you know if there are any changes down the road.

  • When will I be able to start using Amalgamated branches?

    Our offices in San Francisco and office in Boulder will remain open. Amalgamated also has a branch in Washington, D.C. and 12 branches in New York City, which you can use beginning Tuesday, November 13.

  • How can I update my mailing address?

    To update the mailing address on your loan account, please provide us with the new mailing address and your loan number.

    Email: Loanops@amalgamatedbank.com

    Phone: 212-895-4522

    Mailing Address:
    Amalgamated Bank
    Loan Servicing Department
    275 Seventh Avenue
    New York, NY 10001

  • Why did my payment amount go up?

    One of the most common reasons why your monthly payment might increase would be a change in the monthly escrow portion of your payment. This could be caused by an increase in your local property taxes, or an increase in the cost of your homeowner’s insurance policy. Your real estate taxes may be different as a result of property being reassessed, the tax rate changing or the loss of a tax exemption. Unexpected tax bills for special assessments charged by your local tax authority will also impact the amount we collect for taxes. Please contact your local taxing authority for any changes to your real estate taxes. Your insurance premium may change as a result of changes to the type or extent of your insurance coverage or if your rate was changed. Please contact your insurance agent for any questions regarding any changes to your Insurance.

    If your loan is less than one (1) year old, the amount collected for taxes and insurance at closing may not have been sufficient to cover the required disbursements.
    If you have a variable rate loan, the rate is subject to change and the payment may increase.

    Please contact our Loan Servicing Team at 800-332-2669.

  • How can I keep my deposits within FDIC insurance limits?

    If you have $250,000 or less in all of your deposit accounts at either New Resource Bank or Amalgamated Bank, you do not need to worry about your insurance coverage — your deposits are fully insured. A depositor can have more than $250,000 at one insured bank and still be fully insured, provided the accounts meet certain requirements. In addition, federal law provides for insurance coverage of up to $250,000 for certain retirement accounts.

  • Will I see changes in the terms and conditions of my loans or lines of credit?

    No. The terms and conditions of your loans and lines of credit will remain the same.

  • Can I change my payment due date?

    No, however review your loan document for the allowable grace period.

  • How will my checking, savings and money market accounts be affected?

    At this time, all your accounts — including current rates, account numbers and routing numbers — will remain unchanged. We will keep you informed in advance of any changes that might occur as we complete the integration process.

  • Will Amalgamated maintain New Resource's dedication to social and environmental good?

    Yes. As America’s largest socially responsible bank, Amalgamated upholds Environmental, Social and Governance (ESG) values which are key components to our culture and central to our identity. We share New Resource Bank’s commitment to environmental sustainability, and we have a long history of using our power to make a positive difference in the world. Check out our latest Impact Report to learn more: amalgamatedbank.com/impactreport.

    Amalgamated also offers a number of products that help our customers align their money with their values. With Amalgamated’s Give-Back Checking and Give-Back Savings, you can support a cause that matters to you just by doing your everyday banking. We’re proud to offer values-based investment opportunities through Amalgamated Investment Services,* including portfolios that are free of fossil fuels, tobacco or weapons. We also offer a Solar Home Equity Line of Credit** to help homeowners with the installation of solar panels.

    * Consumer investment and consumer insurance products and services are offered through INFINEX INVESTMENTS, INC. Member FINRA/SIPC. Amalgamated Investment Services is a trade name of Amalgamated Bank. Infinex and Amalgamated Bank are not affiliated. Investment products and services made available through Infinex are:

    Not Guaranteed by the Bank

    Not FDIC Insured

    Not a Deposit

    Not Insured by any Federal Government Agency

    May Lose Value Including Loss of Principal 


    ** All loan applications are subject to credit and property approval, income verification, and Amalgamated Bank’s terms and conditions. This is not a commitment to lend. 

  • How do I drop my Private Mortgage Insurance (PMI)?

    To drop your PMI, you will need to send a written request via fax or mail to the address below. Once we receive your request, you will receive written notification of your eligibility, along with other application information.

    Fax: 212-895-4522, Attn: Loan Servicing

    Mail:
    Amalgamated Bank
    Loan Servicing Department
    275 Seventh Avenue
    New York, NY 10001

  • How will my online banking options change?

    At this time, you will be able to continue your online banking with your same username at newresourcebank.com. Should anything change, we will keep you informed in advance of that happening.

  • Are there any fees for using ATMs?

    There will be no fee for cash withdrawals at any Amalgamated Bank ATM or more than 40,000 Allpoint® network ATMs nationwide with your Amalgamated Bank Debit Mastercard. (Allpoint ATMs do not accept deposits.) 

    Access to ATM deposits through the MoneyPass and STAR ATM networks will be discontinued effective October 31; thereafter, deposits can be made at a branch, by mail, or with mobile check deposit. 

    Surcharge-free access to ATM withdrawals through the MoneyPass and STAR ATM networks will be discontinued at 8PM PT on November 11.

    * Fees may apply for non-Amalgamated, non-Allpoint, and international ATM transactions. 
  • Will I be served by the same branch and banking staff?

    You’ll continue to have your accounts serviced by the same great team you work with today. 

  • Where do I send my loan payment?

    There are several options for payments.

    • Payments can be made at any of our branch locations
    • Effective February 1, 2018, payments can be mailed to our new lockbox
       

    Amalgamated Bank Loans
    P.O. Box 68090
    Newark, NJ  07101-8087
     

    • Consumer and residential mortgage payments can also be made through the Amalgamated Online Banking system
    • Direct ACH debits can be setup by contacting us at 800-332-2669
  • I have a question that wasn't addressed here. How do I get an answer?

    You can call Amalgamated directly at 800.662.0860 (Mon-Fri, 8AM-8PM and Sat, 9AM-2PM ET). Please be sure to visit amalgamatedbank.com/newresource on a regular basis. We will be providing periodic updates as well as answers to common questions.

  • Do I need to notify vendors about any changes?

    Yes. Once you’ve activated your new debit card after 8AM PT on November 12, be sure to provide your new debit card number and expiration date to any merchants you have authorized to debit your card for payments.

  • Will I get a new ATM or debit card?

    Yes. Consumer customers will receive a new Amalgamated Donate the Change® Debit Mastercard to replace your current debit cards. Business clients will receive Amalgamated Business Debit Mastercards. Savings-only customers will receive an Amalgamated Bank ATM card. PINs will be mailed separately. If you don't receive your new card or PIN by November 7, please call us at 800.662.0860. 

    Current New Resource debit cards will stop working at 8PM PT on November 11 and you may activate your new Amalgamated Bank cards after 8AM PT on November 12. Be sure to provide your new card number and expiration date to any merchants you have authorized to debit your card for payments.

    MasterCard and the MasterCard Brand Marks are registered trademarks of MasterCard International Incorporated.
  • How do I verify the version of Adobe Acrobat I am using?

    To get this information, click the "Help" option on your toolbar, then click the "About..." option. A new window should pop up with information about the version of Adobe Acrobat installed on your computer.

  • I was in the process of applying for a loan at New Resource. What happens now?

    If you have already applied for a loan, you will not need to apply again. You will continue to work with your same New Resource team. Existing applications will continue to go through the same process of underwriting and due diligence, and you will not be subject to repetitive credit considerations outside of the normal course of business and customary bank practices.

  • Does Amalgamated have all of the same offerings as New Resource?

    As a new client of Amalgamated, you will gain access to an expanded set of products and services, including residential mortgages and socially responsible investment options through Amalgamated Investment Services*, among other opportunities to bank with purpose. For more information on Amalgamated’s products and services, please visit: amalgamatedbank.com.

    * Consumer investment and consumer insurance products and services are offered through INFINEX INVESTMENTS, INC. Member FINRA/SIPC. Amalgamated Investment Services is a trade name of Amalgamated Bank. Infinex and Amalgamated Bank are not affiliated. Investment products and services made available through Infinex are:

    Not Guaranteed by the Bank

    Not FDIC Insured

    Not a Deposit

    Not Insured by any Federal Government Agency

    May Lose Value Including Loss of Principal 
  • What is AB Mobile?

    AB Mobile is a free service that gives you access to our most frequently performed banking tasks from the convenience of your mobile device. You will be able to access many of the features available to you on Amalgamated’s Online Banking, such as account information (balances and transactions), bill payment, transfers, ATM and branch locators and contact information. The service is available in three convenient ways:

    • Mobile website
      You can simply go to www.amalgamatedbank.com on your mobile web browser.
    • SMS text (Please Note: carrier text and data usage charges may apply.)
      Send and receive texts to quickly see account information and do transfer without signing on to web or app.
    • Mobile application (app)
      Mobile applications which are optimized for smartphones and iPad® devices, provide quick access to account information and mobile check deposit.

     

    The mobile application appears as below in the Apple App Store

    The mobile application appears as below in Google Play

    Click here to read additional information on Mobile Banking.
  • What types of accounts can I deposit checks into with Mobile Check Deposit?

    You may deposit checks into most personal, small business and commercial Checking, Savings or Money Market accounts.

  • What is the difference between Allpoint® and Allpoint+®?


    Allpoint® ATMs enable Amalgamated customers to check account balances, transfer money between accounts and withdraw cash surcharge-free.

    Allpoint+® ATMs provide an additional function for Amalgamated customers to make cash deposits, transfer money between accounts, check account balances and withdraw cash surcharge- free.

  • Who is eligible to use AB Mobile?

    Any personal customer who uses Amalgamated’s Online Banking today can use AB Mobile. The same credentials used for Online Banking are used for Mobile Banking. Customers who do not have Online Banking, but who want the convenience of Mobile Banking must first enroll in Online Banking at www.amalgamatedbank.com.

    Click here to read additional information on Mobile Banking.
  • Where can I find an Allpoint+® ATM?

    You can use your mobile app or our website to locate Allpoint+® ATMs near you. Please visit Find a branch or ATM | Amalgamated Bank or download the mobile app FAQs | Amalgamated Bank .

  • How do I access Mobile Check Deposit?

    Mobile Check Deposit is currently available through the downloadable application (app) for iPhone®, iPad® and Android™. For consumers, Mobile Check Deposit is automatically included when you use the application after successful login; no additional enrollment is necessary. If you are a Treasury client, your account administrator must enable you.

  • What types of transactions can I perform at Allpoint+® ATMs?

    Allpoint+® ATMs are full-functioning ATM machines which can perform cash deposits, transfer money between accounts, check account balances and withdraw cash surcharge-free in multi-denominations.

  • On what devices is AB Mobile available?
    • AB Mobile App  iPhone®, iPad®, iTouch® and Android™ (various phones)
    • AB Mobile Web   Any iOS, Android™ phone, or tablet with a web browser
    • AB Mobile Text  Any SMS-enabled phone
    Click here to read additional information on Mobile Banking.
  • How many bills can I deposit in Allpoint+® ATMs per transaction?

    Amalgamated Bank customers can make cash deposits of $1000 per transaction. The ATMs will accept up to 200 multi-denominational bills per transaction. For example: 200 bills of $5 which equals $1000 or 50 bills of $10 and 25 bills of $20 which equals $1000. To deposit more than $1000, customers will have to perform several transactions.

  • Who is eligible to use Mobile Check Deposit?

    To use Mobile Check Deposit, you must be a current Amalgamated customer with an eligible Checking, Savings or Money Market account. You must be enrolled in Online Banking and download our Mobile App. If you are a Treasury client, your account administrator must enable you. Before depositing your first check, you must read and accept the Mobile Check Deposit Services disclosure and agreement.

  • What happens if I make a deposit over $1000?

    Allpoint+® ATMs will reject the deposit and return the cash with the same multi-denominational bills that were originally deposited. You will receive a receipt stating, “Your transaction cannot be completed at this time.” We are sorry for the inconvenience.

  • What is Mobile Banking Biometrics/Passcode access?

    Amalgamated Bank now offers you the ability to log into our Mobile Banking app using the fingerprint scanner on your iPhone® (iPhone® 6S and newer only), Face ID, or a six-digit Passcode.

  • What is Mobile Check Deposit?

    Mobile Check deposit is a free service that is included in the Mobile Banking and Amalgamated Treasury Mobile applications. It allows clients to deposit checks electronically using the camera on their iPad®, iPhone® or Android™ mobile phone or tablet device. Please Note: carrier text and data usage charges may apply.

  • When will my cash deposit be available?

    Cash deposits made before 3:00 P.M. local time on a business day at Allpoint+® network ATMs will be made available on the next business day. Cash deposits made at Allpoint+® network ATMs after 3:00 P.M. local time on a business day, or at any time on a day that is not a business day, will be treated as received by the Bank on the next business day. For more information please see the Account Opening Disclosure under Section 4 (Fund Transfer Services) H. ATM Deposits and Section 6 (Funds Availability Disclosure) for additional information Consumer Account Opening Disclosure.

  • Is Touch ID/Face ID and Passcode access secure?

    Touch ID/Face ID and passcode is a secure means of accessing your account. The app will only log you in once your unique fingerprint, face or passcode is verified. Even if your Passcode is compromised, Mobile Banking sessions initiated via Touch ID/Face ID and passcode are “read-only,” meaning that no transactions can be performed without the app first requiring your full Online/Mobile Banking User ID and Password.

  • Can I make a cash deposit at a regular Allpoint® ATM?

    Regular Allpoint® ATMs are not enabled for cash deposits. Allpoint® ATMs allow Amalgamated customers to check account balances, transfer money between accounts and withdraw cash surcharge-free.

  • How do I configure Touch ID/Face ID and Passcode?

    Once you log into the Mobile Banking app, you will see a screen entitled, “What’s New.” Users of the iPhone 6S and newer will see walk-through Touch ID configuration instructions while all other iPhone®/Android™ users will see the Passcode walk-through configuration screen. Follow the on-screen instructions to set up Touch ID/Passcode access. If you do not wish to configure Touch ID/Face ID and passcode access, simply tap “Skip” in the right corner of the screen. Three ways to log in to Mobile Banking: (iPhone® 6S and newer)

     

    1. Username and Password

    2. Passcode

    3. Biometrics

     

  • Can my friends and family make deposits at Allpoint+® ATMs?

    Only Amalgamated customers have access to Allpoint+® ATMs to make cash deposits. Friends and family are welcome to open an account with Amalgamated Bank to use Allpoint+® ATMs. To open an account you can schedule an appointment at any Amalgamated Bank branch.

  • How do I turn off Passcode/Face ID/Touch ID access or change my Passcode?

    Passcode/Face ID/Touch ID maintenance is performed within Mobile Banking Settings. Settings can be found in the app’s Main Menu. The Settings page requires full login authentication. If you did not access Mobile Banking via full login authentication, you will be prompted for your User ID and Password. Once authenticated, you will be presented with the Settings where you can see if Passcode/Face ID/Touch ID is currently on and disable or change the Passcode/Face ID/Touch ID. (iPhone® 6S and newer)

      
      
  • Are Allpoint+® ATMs secure?

    Yes, Allpoint+® ATMs are safe and secure. The ATMs are located in convenient locations like CVS, Duane Reade and Walgreens.

  • Why should I use biometric authentication or passcode to sign on?

    Signing on with biometric authentication, such as your face or fingerprint, provides secure, quick, and easy access to a subset of features, such as account balance information. Signing on with a passcode allows you to quickly access a subset of features, such as account balance information.

  • Who can I call with support questions about Mobile deposit?

    You may call Amalgamated Support at 1 (800) 662-0860. Support is available M-F from 8:00am – 8:00pm ET and Saturdays from 9:00am – 2:00pm ET. If you are a Treasury customer, you may call 1 (866) 542-8788. Note that hours are subject to change. For the most up-to-date hours, please click here.

  • When will my posted funds be available?

    Please refer to Amalgamated’s Funds Availability Guide for information about deposits.

  • Why am I unable to deposit my check?

    There are a few common errors that may cause your check to be rejected:

    • Folded or torn corners

    • Front or back image is not legible

    • Missing endorsement

    • Routing and account numbers are unclear

    • No camera on the device

    • Image is too dark

    Try using Mobile Check deposit in a well-lit area to prevent shadows and poor image quality.  Keep your hands clear of the check while taking the picture.

  • What types of checks can be deposited through Mobile Check Deposit?

    Original checks drawn on U.S. financial institutions in U.S. dollars, which are payable to and endorsed by the depositor, and include the words, "For Mobile Deposit Only at Amalgamated Bank," can be deposited.

    The following items should not be deposited through Mobile Check Deposit:

    • Third-party checks (checks payable to any person or entity other than the person who owns the account into
      which the check is being deposited)
    • Checks payable on sight, payable as cash or payable through Drafts
    • Checks containing an alteration on the front of the check, or which you know or suspect, or should know or suspect, are fraudulent or otherwise not authorized by the owner of the account on which the check is drawn
    • Checks payable jointly, unless deposited into an account in the name of all payees
    • Checks previously converted to a substitute check, as defined in Reg CC¹
    • Checks not payable in United States currency
    • Checks drawn on a financial institution located outside the United States
    • Checks dated more than six (6) months prior to the date of deposit
    • Checks with any endorsement on the back other than that specified in our agreement
    • Checks that have previously been submitted and accepted through our service or through a remote deposit capture service offered at any other financial institution
    • Checks or items that are drawn or otherwise issued by the U.S. Treasury Department
    • Any item stamped “Non-negotiable” or “This is not a check”
    • Bonds
    • U.S. Postal or Western Union Money Orders
    • Traveler’s Checks
    • Checks drawn on the United State Treasury

     

    1 12 CFR 229.1

  • What should I do with the original check after I have deposited it with Mobile Check Deposit?

    Retain the original check in a secure location for thirty (30) days following receipt and credit of the deposit to your account. We recommend you completely destroy each original check after this retention period. A paper shredder is a good method for secure destruction of original checks.

  • How will I know that my mobile check deposit has been received?

    When you submit a check image through Mobile Check Deposit, you will receive an email confirmation that your deposit has been received. You will then receive a second email confirmation when your deposit has been accepted by the bank. (Please note: additional processing of your deposit may still be required.)

  • Is there a limit on the amount and/or number of checks I may deposit through Mobile Check Deposit?

    Yes. For consumers, Mobile Check Deposit is restricted to a daily deposit limit of $3,000 and a limit of $10,000 per 25-day cycle. For Treasury clients, Mobile Check Deposit is restricted to a daily deposit limit of $10,000 and a limit of $25,000 per 25-day cycle. There are no restrictions to the number of checks deposited as long as the deposit limit is not exceeded.

  • How much does it cost to deposit a check with my phone?

    Mobile check deposit is free to Amalgamated Bank customers.* Just download the Mobile app to begin.

    * Please note that charges from your wireless carrier may apply.  Regular account charges apply.