Transition information for New Resource Bank customers

  • Are there any fees for using ATMs?

    There will be no fee for cash withdrawals at any Amalgamated Bank ATM or more than 40,000 Allpoint® network ATMs nationwide with your Amalgamated Bank Debit Mastercard. (Allpoint ATMs do not accept deposits.) 

    Access to ATM deposits through the MoneyPass and STAR ATM networks will be discontinued effective October 31; thereafter, deposits can be made at a branch, by mail, or with mobile check deposit. 

    Surcharge-free access to ATM withdrawals through the MoneyPass and STAR ATM networks will be discontinued at 8PM PT on November 11.

    * Fees may apply for non-Amalgamated, non-Allpoint, and international ATM transactions. 
  • Do I need to notify vendors about any changes?

    Yes. Once you’ve activated your new debit card after 8AM PT on November 12, be sure to provide your new debit card number and expiration date to any merchants you have authorized to debit your card for payments.

  • Does Amalgamated have all of the same offerings as New Resource?

    As a new client of Amalgamated, you will gain access to an expanded set of products and services, including residential mortgages and socially responsible investment options through Amalgamated Investment Services*, among other opportunities to bank with purpose. For more information on Amalgamated’s products and services, please visit: amalgamatedbank.com.

    * Consumer investment and consumer insurance products and services are offered through INFINEX INVESTMENTS, INC. Member FINRA/SIPC. Amalgamated Investment Services is a trade name of Amalgamated Bank. Infinex and Amalgamated Bank are not affiliated. Investment products and services made available through Infinex are:

    Not Guaranteed by the Bank

    Not FDIC Insured

    Not a Deposit

    Not Insured by any Federal Government Agency

    May Lose Value Including Loss of Principal 

  • Does Amalgamated offer Automated Telephone Banking?

    Yes. Starting November 13, you can receive account information 24/7 at 800-662-0860. You will be prompted to set up a PIN the first time you access Telephone Banking.

  • Does Amalgamated offer mobile banking?

    Yes. Consumer customers should download the “Amalgamated Mobile Banking” app (with the blue icon) at Google Play or the Apple® App Store®. Business clients should download the “Amalgamated Treasury Manager” mobile app (with the orange icon). All customers and clients must enroll in Amalgamated Online Banking before you can enroll in Mobile Banking.

    Amalgamated offers convenient Mobile Check Deposit, which enables you to snap a picture of your check and transmit it within Mobile Banking*.

    * Your mobile carrier’s standard message and data rates may apply.
    Google Play is a trademark of Google Inc. Apple and App Store are registered trademarks of Apple Inc., registered in the U.S. and other countries.
  • Does Amalgamated offer wire transfers?

    Starting November 13, outgoing international wires on consumer accounts will no longer be permitted. Outgoing domestic wires on consumer accounts can only be made at a branch, not by phone. However, you can arrange for Account-to-Account and Person-to-Person External Transfers ("People Pay") through Online Banking. To enroll in “People Pay,” select “Pay people” under the “Pay and Transfer” drop down menu in Amalgamated Online Banking. 

    Wires for business accounts can only be made via AOTM or in branch and not by phone/fax. Commercial clients are required to have two approvers with security token authentication (unless they sign our Request to Use Alternate Security Procedures form). Small business clients are only required to have one approver.

  • How will I learn about my new Amalgamated accounts?

    We will mail you a package of information about the transition in late September. You’ll learn the new names of your accounts, as well as their key features. We’ll enclose a brochure that tells you more about Amalgamated, with an overview of the new opportunities you’ll gain, as well as an account Terms and Conditions document for your records.

    You’ll also see your new accounts when you log in to Amalgamated Online and Mobile Banking on or after November 13. 

  • What electronic banking services will I have at Amalgamated Bank?

    Once enrolled, you will enjoy Online Banking with Bill Pay and Mobile Banking* with Mobile Deposit. Plus, you’ll be able to take advantage of People Pay — a fast, safe way to send and receive money to almost anyone with an e-mail address or mobile number. We also offer SMS text-message alerts, 24-hour Telephone Banking and more than 40,000 surcharge-free**ATMs nationwide through the Allpoint® network, when you use an Amalgamated Bank Debit Card. For businesses, we offer treasury management and merchant services solutions. More information is available at amalgamatedbank.com.

    * Your mobile carrier’s message and data rates may apply. 
    ** Fees may apply for non-Amalgamated, non-Allpoint® and international ATM transactions. 
  • What else is changing with my accounts?

    There will be no change in account numbers. You can use your existing checks until they run out. If you order checks from a third party on or after November 13, you must provide Amalgamated Bank’s name and routing number: 026003379.

    There will be no interruption to direct deposits and incoming automated transfers from external accounts using your account. Once enrolled in Online Banking, you will need to reestablish any external transfers scheduled to occur after 6PM PT on November 9 with Amalgamated Bank.

  • What if I have additional questions?

    You can call Amalgamated directly at 800-662-0860 (Mon-Fri, 5AM-5PM PT and Sat, 6AM-11AM PT). 

    Please be sure to visit amalgamatedbank.com/newresource on a regular basis. We will be providing periodic updates as well as answers to common questions.

  • What will change with my statements?

    You will receive a final checking and savings statement as of November 9; thereafter statements will cycle at month end; savings statements will be quarterly. Current eStatement recipients will need to reenroll at amalgamatedbank.com after setting up Online Banking on November 13.

  • What’s happening to my New Resource Bank accounts?

    When New Resource Bank became part of Amalgamated Bank earlier this year, we told you we would keep you informed in advance of any changes that might occur as we complete the integration process. We’re pleased to let you know that the transition of your accounts will take place starting on Friday, November 9, 2018. On Tuesday, November 13, 2018 your accounts will become comparable accounts at Amalgamated Bank.

  • When will I be able to start using Amalgamated branches?

    Our offices in San Francisco and office in Boulder will remain open. Amalgamated also has a branch in Washington, D.C. and 12 branches in New York City, which you can use beginning Tuesday, November 13.

  • Will Amalgamated maintain New Resource's dedication to social and environmental good?

    Yes. As America’s largest socially responsible bank, Amalgamated upholds Environmental, Social and Governance (ESG) values which are key components to our culture and central to our identity. We share New Resource Bank’s commitment to environmental sustainability, and we have a long history of using our power to make a positive difference in the world. Check out our latest Impact Report to learn more: amalgamatedbank.com/impactreport.

    Amalgamated also offers a number of products that help our customers align their money with their values. With Amalgamated’s Give-Back Checking and Give-Back Savings, you can support a cause that matters to you just by doing your everyday banking. We’re proud to offer values-based investment opportunities through Amalgamated Investment Services,* including portfolios that are free of fossil fuels, tobacco or weapons. We also offer a Solar Home Equity Line of Credit** to help homeowners with the installation of solar panels.

    * Consumer investment and consumer insurance products and services are offered through INFINEX INVESTMENTS, INC. Member FINRA/SIPC. Amalgamated Investment Services is a trade name of Amalgamated Bank. Infinex and Amalgamated Bank are not affiliated. Investment products and services made available through Infinex are:

    Not Guaranteed by the Bank

    Not FDIC Insured

    Not a Deposit

    Not Insured by any Federal Government Agency

    May Lose Value Including Loss of Principal 


    ** All loan applications are subject to credit and property approval, income verification, and Amalgamated Bank’s terms and conditions. This is not a commitment to lend. 

  • Will I be served by the same branch and banking staff?

    You’ll continue to have your accounts serviced by the same great team you work with today. 

  • Will I get a new ATM or debit card?

    Yes. Consumer customers will receive a new Amalgamated Donate the Change® Debit Mastercard to replace your current debit cards. Business clients will receive Amalgamated Business Debit Mastercards. Savings-only customers will receive an Amalgamated Bank ATM card. PINs will be mailed separately. If you don't receive your new card or PIN by November 7, please call us at 800.662.0860. 

    Current New Resource debit cards will stop working at 8PM PT on November 11 and you may activate your new Amalgamated Bank cards after 8AM PT on November 12. Be sure to provide your new card number and expiration date to any merchants you have authorized to debit your card for payments.

    MasterCard and the MasterCard Brand Marks are registered trademarks of MasterCard International Incorporated.
  • Will I see changes in the terms of my loans or lines of credit?

    No. The terms and conditions of your loans and lines of credit will remain the same for all loan types.

  • Will my accounts be covered by FDIC? What if I have accounts at New Resource Bank and Amalgamated?

    Please refer to this FDIC Guide for detailed information concerning FDIC coverage.

  • Will my New Resource Bank credit card be changing?

    You can continue using your current New Resource Bank Visa® credit cards until they expire. Amalgamated Bank will issue replacement cards at that time. To access your credit card account after November 9, you may use your existing credit card login credentials at: https://www.myaccountaccess.com/onlineCard/login.do?theme=elan1&loc=24287

  • Will there be a change to my monthly fees?

    In many cases, monthly maintenance fees for your new Amalgamated accounts will be reduced or possibly eliminated. You’ll find all of this information detailed in the transition letter that we mailed to you in late September. You can also refer to our Account Opening Disclosures for detailed information on our account fees.