FAQs

At Amalgamated, the safety and security of your account(s) is our top priority. Browse the topics below to learn more about how we protect your personal information and finances, and what you can do to further protect yourself and your account(s).

For more information on how to bank anywhere using your computer or mobile device, view our quick reference guides.

For assistance with fraud and security measures on your account, please contact our Customer Service team at 800-662-0860.

AB Mobile is a digital service that gives you access to our most frequently performed banking tasks from the convenience of your mobile device. You will be able to access many of the features available to you on Amalgamated’s Online Banking, such as account information (balances and transactions), bill payment, transfers, ATM and branch locators and contact information.

You may deposit checks into most personal Checking, Savings or Money Market accounts. Please refer to the Mobile Deposits FAQs. 

Mobile Check Deposit is currently available through the downloadable application (app) for iPhone®, iPad® and Android™. For consumers, Mobile Check Deposit is automatically included when you use the application after successful login; no additional enrollment is necessary. 

  • AB Mobile App  iPhone®, iPad®, iTouch® and Android™ (various phones)
  • AB Mobile Web   Any iOS, Android™ phone, or tablet with a web browser
  • AB Mobile Text  Any SMS-enabled phone

Click here to read additional information on Mobile Banking.

Amalgamated Bank offers you the ability to log into our Mobile Banking app using your biometrics (Fingerprint/Touch ID/Face ID) or a six-digit Passcode. This can be setup within the Mobile app.

Signing on with biometric authentication, such as your face or fingerprint, provides secure, quick, and easy access to a subset of features, such as account balance information. Signing on with a passcode allows you to quickly access a subset of features, such as account balance information.